Refund policy
Return & Refund PolicyOverview
We want every customer to receive their order in excellent condition. Because many of our products are specialty items, we only accept returns under limited circumstances.
Returns
Returns are accepted only for items that arrive damaged.
To be eligible for a return:
The item must be unopened and unused
You must contact us within 7 days of delivery
Photos of the damaged item and packaging may be requested
Non-Returnable Items
The following items cannot be returned or refunded:
Digital products
Stickers
Any opened or used items
Return Shipping
If your return is approved, we will cover the cost of return shipping.
Replacements & Refunds
Our first priority is to provide a replacement for damaged items whenever possible.
If a replacement cannot be provided, a refund will be issued to the original payment method used during purchase.
Contacting Us
To request a return or report a damaged item, please contact us within 7 days of receiving your order
Cancellation PolicyOrders may be cancelled within 12 hours of purchase, provided they have not already entered processing or been shipped.
To request a cancellation, please contact us as soon as possible and include your order number.
Once an order has entered production or has been shipped, it can no longer be cancelled.